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Movistar disconnection

NigelIsted
Level 1: Joiner
  • 2 Posts
  • 1 Topics
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Registered:

Hi all,

 

I'm currently in Tenerife, and having a problem with connecting to Movistar.

 

I have an iPhone 8 plus Running iOS 11.3.1.  When I arrived the phone didn' automatically connect.  I went to carrier settings, turned off automatic, and selected 'Movistar', and got instantly connected with good 4G service.

Less than 60 seconds later, it dropped to 3G, then no data, then No Service.  Every time i repeat the above, the same thing happens 😞

 

I've tried resetting network settings, various different APN settings in 'Mobile Data', but always end up with the same issue.

 

I've even tried the same SIm in a spare iphone, and I'm still getting the same issue...

 

I've tried 3 times to resolve this with O2 Guru's via the hotels rather flaky wifi, and keep losing my connection to them.

 

I'm unsure if it's a settings problem or an account problem.  Any help or ideas would be very much appreciated.

 

Cheers,

Nige

 

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darrengf
Level 28: Ingenious
  • 2080 Posts
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Registered:

Hi @NigelIsted

@Did you manage to try any of my suggestions regarding getting connected?

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

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