29-07-2024 11:06
Used to use 0800 902 0217 to get through to legacy as I have a complaint with o2. With ombudsman was told they would have maintaince till today however tried now says that number is closed .is there a new number for legacy team or someone that can look into my issue
29-07-2024 11:12 - edited 29-07-2024 11:16
29-07-2024 11:12 - edited 29-07-2024 11:16
Legacy team number :
0808 281 6956 (Monday - Friday 10am to 7pm), free from your O2 mobile.
Or on 202 or dial 0344 809 0202.
Hope that helps.
Veritas Numquam Perit
29-07-2024 11:14
29-07-2024 11:14
Says no longer in use
29-07-2024 11:19
29-07-2024 11:19
@Cybrsloth92 wrote:Says no longer in use
The number was still in use in June? Anyway you can now ring 202 or 0344 809 0202.
Veritas Numquam Perit
29-07-2024 11:22
29-07-2024 11:22
Even when agents transfer it just cuts off even they were unsure how to help as they can't access legacy system
29-07-2024 18:47
Same problem here but not surprising considering O2s complete incompetence with everything they do. Will just go as another example of it when I inevitably end up with them in court
29-07-2024 20:16 - edited 29-07-2024 20:17
29-07-2024 20:16 - edited 29-07-2024 20:17
@Cybrsloth92 wrote:Used to use 0800 902 0217 to get through to legacy as I have a complaint with o2. With ombudsman was told they would have maintaince till today however tried now says that number is closed .is there a new number for legacy team or someone that can look into my issue
I have suggested @Cybrsloth92 a way forward for you at :-
Re: Reps don't know how to apply compensation by o... - Page 3 - O2 Community
29-07-2024 20:40 - edited 29-07-2024 20:42
29-07-2024 20:40 - edited 29-07-2024 20:42
@Cybrsloth92 - that 0800 902 0217 is to reach the Payment Management Team, or at least that is what a forum search for it reveals, generally:
Not unlike VMO2 to keep moving the goalposts... 🙄
06-08-2024 10:35
I’m having the same issue, been ongoing since April
06-08-2024 11:10
06-08-2024 11:10