Moving from PAYG to Contract whilst requesting esim

[FD4321]

Long story short, O2 convinced me to take a contract as I had so many issues using O2 with PAYG in Europe. I have signed up for a contract, have the PDF in my inbox etc but I requested an esim via email because i won't be going home to the midlands for another few weeks, I am in London though, soon travelling to Europe again.

So my question, will they actually send the esim via email to the email i gave them to send up the contract?  How long will that take?  It's been nearly 24 hrs.  Will I be able to set it up without know what my phone number is or having any other post from them O2? 

[MI5 · Accepted solution]

@FD4321 

See guide here eSIM - How to activate  

For O2 Guide: How to find help & contact O2 

If you're near an O2 store, go in with your passport and they should be able to connect you there.

[Enlli]

As you spend a lot of time in Europe just be aware of the fair usage Terms and Conditions 

https://www.o2.co.uk/termsandconditions/mobile/roamfairuse

Particularly 

Using our inclusive roaming services outside the UK for more than 63 days in any four-month period is what we consider to be unfair use. If you do this, we’ll send you a fair usage notification by text. If you continue to use these services after we’ve notified you, we’ll apply surcharges for further usage that we recognise as overage.

These surcharges are £3.50 per GB for data, 3.3p per minute for calls and 1p per text. The surcharges will appear on your next month’s bill. We’ll stop applying surcharges to your non-UK usage once the majority of your usage over the previous four months has been in the UK.

[FD43210]

Sounds a trip to a shop, thank you @MI5    Just spoke with o2 on the phone and they told me I should wait for physical sim to arrive first and then do the process.  Complete the opposite I was told by sales lady.   But, thats how I have known it over the years, just doesn't work with my travel plan next few days.

@Enlli Thank you for sharing, I hope they give it 4 months, rather than based on first week of contract as id be in trouble...then again i haven't got a sim yet  

i think ill be cancelling this order, o2 just too much faff, and back to vodafone where I had no issues for 25 years but it is pricier

[MI5]

You have 14 days to cancel @FD4321 

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device