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JJames
Level 1: Joiner
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I am currently on O2 but am looking at getting a new phone from a 3rd party website with a contract still through O2 would i be able to move my number across to the new phone? thanks 

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madasaf1sh
Level 56: Guvnor
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@JJames 

 

It should be possible but the best people to speak to are customer services, and the quickest route is on Social Media

 

O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
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@JJames 

 

When you have the new phone and a temporary number, give o2 a call on 202 and they can migrate your number over. 

Bare in mind if anything is outstanding on the current contract you will need to pay that off at the same time.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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JJames
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thanks so much, the original contract is in my mums name as i wasnt old enough at the time but i would be getting the new contract in my name, would this still be possible?

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madasaf1sh
Level 56: Guvnor
  • 3724 Posts
  • 26 Topics
  • 884 Solutions
Registered:

@JJames 

 

It should be possible but the best people to speak to are customer services, and the quickest route is on Social Media

 

O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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Registered:

@JJames wrote:

thanks so much, the original contract is in my mums name as i wasnt old enough at the time but i would be getting the new contract in my name, would this still be possible?


@JJames 

Yes you can still do it but your mum would need to be on a call with you to customer services to give permission to migrate the number across to your new account.

This can only be done by you both calling O2 Guide: Coronavirus Community Help and Support 

Early morning is the best time to call, they open from 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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