Moving Providers

[JJames]

I am currently on O2 but am looking at getting a new phone from a 3rd party website with a contract still through O2 would i be able to move my number across to the new phone? thanks 

[madasaf1sh]

@JJames 

When you have the new phone and a temporary number, give o2 a call on 202 and they can migrate your number over. 

Bare in mind if anything is outstanding on the current contract you will need to pay that off at the same time.

[JJames]

thanks so much, the original contract is in my mums name as i wasnt old enough at the time but i would be getting the new contract in my name, would this still be possible?

[madasaf1sh · Accepted solution]

@JJames 

It should be possible but the best people to speak to are customer services, and the quickest route is on Social Media

O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[MI5]

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@JJames wrote:

thanks so much, the original contract is in my mums name as i wasnt old enough at the time but i would be getting the new contract in my name, would this still be possible?

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@JJames 

Yes you can still do it but your mum would need to be on a call with you to customer services to give permission to migrate the number across to your new account.

This can only be done by you both calling O2 Guide: Coronavirus Community Help and Support 

Early morning is the best time to call, they open from 8.00am.