Moved from o2 business to o2 consumer, when does PAC switch over occur?

[gr4z]

Hi

After closing my business I have moved  to a consumer O2 account from my business O2 account. When I ordered my consumer O2 SIM, I submitted my PAC. Now have the consumer SIM and have put it in my iPhone, but when does my old number get moved over please? Is it overnight? I know have a temporary number no one knows about  

Thanks 

[jonsie]

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[gr4z]

Thanks, should of assumed that. Will wait until my O2 business SIM goes offline, that is the usual way to identify its been moved over  

[MI5]

@gr4z 

You don't need a pac and it won't work with one. 

As you are staying with O2 you just need to call to migrate your number Guide: Coronavirus Community Help and Support 

[gr4z]

So even though I submitted it with my consumer order, it won't do anything? I still have to call O2?

[MI5]

Yes you do.

[O2Sean]

Hi @gr4z ,

Yes a pac code is only needed if you are moving from one network to another.  What you need to do is a business to consumer migration. This is done by O2 Business customer service. The migration will normally take 24 hours but may take longer with the current pressure that the network is under. 

[gr4z]

So I called O2 business to move over and they did that. My O2 business SIM went off line around 1pm yesterday so put in my new O2 consumer SIM and it has remained with 'no service' ever since. I now have no phone service at all. Any idea how long once they have switched off one service the other comes online?

Thanks

[MI5]

@gr4z 

Keep rebooting your phone every half hour or so.

[Cleoriff]

@gr4z 

Porting is taking ages...

Guide: Coronavirus Community Help and Support