Move my current contract number to PAYG, and have new number for my contract?

[Telstar1980]

Hi everyone,

I was hoping to speak to an advisor, but there is no answer.

Can anyone tell me if it’s possible to move my current contract number to a PAYG sim and get a new number for my contract?

I have started having to use my personal phone for business related calls and I want to separate these from my personal calls. Because my business clients all have my personal number now, I want to get a new personal number for my contract phone, but set up a PAYG device with my existing number so I can still receive calls from work. How do I go about this with limited customer support?

Many thanks in advance

[MI5]

@Telstar1980 

The only way is to take a new contract and pay off your old one (if there is anything outstanding).

Moving the number to PAYG will cancel the contract. You're then free to take a new contract with a new number.

Edit to add that this can be done in store or by calling O2.

Numbers for O2 here Guide: Coronavirus Community Help and Support 

[Telstar1980]

Thanks MI5. Just so as I understand (because in this I’m a little unsure), does that mean I have to pay off my device plan AND airtime plan?

[MI5 · Accepted solution]

@Telstar1980 

Just pay off your device.

The airtime is wiped off for free when you port your number to PAYG.

[Telstar1980]

Thanks MI5, you’ve been really helpful

[MI5]

You're welcome