Solved: Mobile Wi Fi

Anonymous · ‎06-04-2017

Hi

I want to top-up my O2 4G mobile WiFi. Every time I open up 'sign in to O2' it automatically opens my mobile phone account.

How do I open up another page to enter the mobile WiFi number?

MI5 · ‎06-04-2017

You need to add your mbb sim to your MyO2.
Use the link to "bring in other products" on your MyO2 landing page. Your mbb sim will have a different log in from your main account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

adamtemp64 · ‎06-04-2017

Which device are you trying to top up if a payg mobile dongle / mifi device tell us more and we will be able to help

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎06-04-2017

But is this page any use https://mbb.o2.co.uk/Refresh/NewUserSignin

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎06-04-2017

You need to add your mbb sim to your MyO2.
Use the link to "bring in other products" on your MyO2 landing page. Your mbb sim will have a different log in from your main account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎13-04-2017

Hey @Anonymous How are you getting on? Did you manage to top up correctly in the end?

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