Mobile Data not working

[Mobile-Data]

Hi All,

My Myo2 app and online states if have 3.99GB of 6.99GB but i can't get mobile data on my phone as it says i have no data. if that makes sense. I even put a 2gb bolt on yesterday and have have a email confirmation, usually by text. Has anyone else had this issue? Joe

[Cleoriff]

Hi @Mobile-Data 

You need to call O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is currently the best one to call.

[bigdavie88]

Do you have an android phone? 

You may have put on a cap on the data usage in your settings on your phone.

Go into Settings - Connections  - Data Usage - Billing cycle and data warning - Check if you have set a data limit.  ( the menu may be different depending on your phone type).

Change the limit to 7GB. You dont actually need this on as you cannot exceed your data with o2. It will just stop working when you hit your limit however you will get a warning at 80%..

[Mobile-Data]

Brilliant, thank you both!

[Mobile-Data]

Yes, i do have an android phone, Xperia. Not data limit is set. i will have to give them a call on the 0800 number. did try 202 but shortened hours and only taking calls about certain things. also DM'd them on twitter. Thanks again for your help