Solved: Mobile Broadband

Anonymous · ‎03-09-2014

Hi all.
I've just bought a mobile broadband dongle. When I turn on my PC the connection manager connects to the internet. I then get Adobe Reader opening and alerting me that it is unable to open the document.
Does anyone have any idea what that is all about ?
Dave.

MI5 · ‎03-09-2014

It's probably just a help doc or an intro.....
Nothing to worry about....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-09-2014

What are you trying to open in Adobe?
Does the internet work OK though ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-09-2014

Hi

Check theses help links which may assist

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,KB=Companion,T=USB_home

http://www.o2.co.uk/help/everything-else/setting-up-mobile-broadband

Anonymous · ‎03-09-2014

I'm not trying to open anything.
Internet works fine.

MI5 · ‎03-09-2014

It's probably just a help doc or an intro.....
Nothing to worry about....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-09-2014

Are you able to dismiss it easily enough or does it keep popping up.

MI5 · ‎03-09-2014

Most likely something like this https://mobilebroadbandaccess.o2.co.uk/help/terms

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-09-2014

It does normally open a help document automatically but only the first time you connect. Is there no option to 'not show again'?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

anticpated · ‎03-09-2014

It could be an unrecognised file type or unsupported format.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

Anonymous · ‎03-09-2014

Thanks everyone for your feedback. I think you're all probably right and it's nothing to worry about.

Thanks again.

Dave

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