Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18762 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189757 Views
  • 2 replies
  • 2 kudos

Grrr

I decided to try O2 because EE never dealt with any of my complaints in a satisfactory way. But, when I set it all up, I was bombarded with so much marketing rubbish by the person on the other end of the line that I agreed to a tariff that was slight...

Anonymous by Not applicable
  • 2432 Views
  • 13 replies
  • 0 kudos

Number Transfer taking 8 days

I requested a number transfer on the 12th and after multiple chases of 02 they told me yesterday they can't do it until the 20th. Thats over 48 hours, even if they failed to do it all week from Friday over 48 hours..... Can't they transfer numbers at...

Anonymous by Not applicable
  • 9804 Views
  • 6 replies
  • 0 kudos

HELP PLEASE <3

Okay, so yesterday I posted a thread about needing help, and i followed the instructions i was given, customer services told that everything was fine and that i just have to wait for an email to confirm my order and stuff, I got an email which said "...

Anonymous by Not applicable
  • 3044 Views
  • 5 replies
  • 0 kudos

Samsung Galaxy S6 constantly getting stuck on edge

Hi, My S6 keeps getting stuch on the EDGE network. Example: 1) In an area of low service, for example a standard 2G area.2) I will enter an area where 4G will 100% work, (driving to derby)3) Upon entering, it won't connect to 4G and it will just sit ...

Anonymous by Not applicable
  • 3117 Views
  • 15 replies
  • 0 kudos

Resolved! 4G in Stamford Lincs?

Not getting a straight answer from live chat about this - just being told how difficult a job it is (despite other networks managing it fine!) and to wait for an email. Can anyone at O2 give any indication when Stamford will ever get 4G?

Anonymous by Not applicable
  • 1818 Views
  • 5 replies
  • 0 kudos

Resolved! Cannot change tariff!

Hi, I have a brand new SIM card on the International SIM tariff. I have never topped it up. I want to change to the £15 Big Bundle tariff but I keep getting an error message whether I try to do it online via My O2, via 2202, or by texting 15BUNDLE to...

Anonymous by Not applicable
  • 4429 Views
  • 15 replies
  • 0 kudos

Resolved! O2 BoostBox

Does anyone know how to add another O2 mobile number to those registered on an O2 BoostBoxI've rung 202, I've tried online chat, but htey're all useless

Anonymous by Not applicable
  • 2337 Views
  • 2 replies
  • 0 kudos

Resolved! Help after being Scammed

Good Afternoon Just thought I would share this with the community for awareness and maybe a potential solution as well. Yesterday evening I was browsing the internet on my mobile and whilst browsing I was directed towards a pornographic website which...

SMMOOOOO16 by Level 1: Joiner
  • 9720 Views
  • 59 replies
  • 1 kudos

Resolved! Activating sim on upgrade phone

Hi, I recently upgraded my phone from an iPhone 5s to Samsung Galaxy S7. I received the new phone yesterday and put the nano sim in, now I'm stuck! How do I activate the sim? Can anyone help?

001 by Level 1: Joiner
  • 2298 Views
  • 3 replies
  • 0 kudos