Missed 02 payment

[Anonymous]

Missed my o2 payment on the 17th , tried to contact customer serves but i did noy get thru.

[jonsie]

Its been documented on here that payments made this way tend to go astray. Standing orders are totally different.

[Cleoriff]

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@jonsie wrote:

Its been documented on here that payments made this way tend to go astray. Standing orders are totally different.

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O2 can claim they go astray as much as they like....your paying in slip to the bank is proof that you made the transaction surely? .....

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

Its been documented on here that payments made this way tend to go astray. Standing orders are totally different.

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O2 can claim they go astray as much as they like....your paying in slip to the bank is proof that you made the transaction surely? .....

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Doesn't stop the automated system barring the  phone. 

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

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@jonsie wrote:

Its been documented on here that payments made this way tend to go astray. Standing orders are totally different.

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O2 can claim they go astray as much as they like....your paying in slip to the bank is proof that you made the transaction surely? .....

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Doesn't stop the automated system barring the  phone. 

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I know Steve...but that's an O2 system problem. If paying via bank remains an accepted payment method then they need to sort it out. We all work differently. If I paid via this method I wouldn't leave anything to chance... I would phone O2 to let them know payment had been made. (I know you shouldn't have to...but I would)

[jonsie]

I go into a bank,  give them the sort code and account number and hand over x number of pounds, all done and dusted. Nope, this is O2! Send proof of payment and hope they can find it. In the meantime your phone is barred and you are using  the landline that you begrudge having to pay for because you are compelled to pay for as part of your wifi package! The UK is so far behind the real world.  I have wifi here and no compulsory landline needed at all. Third world country? No not at all!

[MI5]

Direct debit !

[jonsie]

Anyone cancelling the initial direct debit needs to pay the due amount on the due date. Simple yes?

[Cleoriff]

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@jonsie wrote:

Anyone cancelling the initial direct debit needs to pay the due amount on the due date. Simple yes?

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You would hope so. Sadly after getting a contract some people see paying the bill for what it is...an additional burden

[Beenherebefore]

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@jonsie wrote:

you are using  the landline that you begrudge having to pay for because you are compelled to pay for as part of your wifi package! The UK is so far behind the real world.  I have wifi here and no compulsory landline needed at all. Third world country? No not at all!

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I've been saying that for years.......blame BT, they decided the cheapest method to connect to the internet was by using their outdated,unsuitable copper wire system. Even now with fibre you still have to use the telephone system.....totally blinkered approach to providing 21C comms product.

[MI5]

Well Virgin uses fibre optics and it's no better.