Mis-sold 24 month contract with promise of free upgrade after 12 months on return of phone

[Anonymous]

Hi all, just wondering if anyone else has suffered the same trouble as myself? I got a Galaxy S2 on a 24 month contract in august 2011. I mentioned I only wanted a 12 month contract as I like to upgrade my phone more frequently but the salesman advised that due to cost of phone I should take out 24 month contract and then any time after 12 months I could trade the phone back to them and take out a new contract over 12 or 24 months at no extra charge. And, yes, as you guessed, when I now return to store this is no longer available!! I would never have taken out the 24 month contract if I wasnt told I could 100% upgrade after 12 months at NO CHARGE as long as phone was still working and in satisfactory condition. Anybody else had similar problem or know who I need to complain to as store didnt want to know and told me to contact o2 on 2020 and 02 told me I need to contact store?! The wonders of o2 customer service lol.

Any help much appreciated, Kevin

[Liquid · Accepted solution]

I don't suppose you got this in writing did you? 😞

Only other avenu is to lodge a complaint with CS against the store(if they're not willing to help)

[MI5]

In theory, you could recycle the S2 and use the money to pay off your contract, then take out a new one with a new phone. Maybe that was what the adviser was suggesting in a round about sort of way....?