Minus Balance Brought Forward

[murph01]

I received my monthly bill and it's saying the balance is £16.50 which is strange because my usual bills are around £40 mark. When I went into the breakdown it says 'balance brought forward -£30.80'.

I'm not sure what that means? Do I only owe £16 or do I owe £30+16=£46? I'm confused as to why I have a minus balance brought forward anyway. I pay monthly by direct debit and although I've never missed a payment I've never paid extra either?

Any help would be great!

[MI5 · Accepted solution]

A minus figure is a credit on your account.

[murph01]

So I will be getting £30 credited to my account?

[jonsie]

Yes you only owe £16.50. You've had a refund or a credit for something. Check in My O2.

[MI5]

Yes, £30.80 has been credited to your account for some reason.
Only you can guess why but your My O2 should give you clues.

[murph01]

I've no idea everything seems to be exactly the same as it was last month/month before and I wasn't credited anything.

Aw well I'm not going to complain if they want to give me money let them at it 

[MI5]

As it's in your favour, I wouldn't worry about it

[jonsie]

Had any credits or rewards to be transferred from payandgo?

[murph01]

Thanks for your help!

[murph01]

No not that I know of?? I had another contract but it ended in May and this is one is completely fresh I changed number and treated it totally seperate. Unless they somehow added the 2 together but I never even said I had contract before so I'm not sure how they would of done that.