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Migration balance payment.

Swinny22
Level 1: Joiner
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I've just logged in to pay my bill but it says that I owe £0.00. I haven't paid my bill. On the payment history it states 'migration balance payment' with the amount I owed as paid. What does this mean? I've tried Google but it hasn't been much help at all. I thought I'd try my luck here before ringing up. Thank you

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Bambino
Level 86: Prestigious
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@Swinny22 This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Swinny22 

You will have been moved over to the new 360 billing system and a migration balance will just be your bill moving from the old platform to the new one.

O2 System Updates – 360 - O2 Community

Also, if your direct debit date falls on the weekend, your payment will have been pre authorised by your bank on the Friday before, hence showing as paid, but the funds won't be taken from your account until the following Monday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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