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Migrating

Maura
Level 1: Joiner
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how can you get hold of 02? My number was organised to be Migrated from a Business account to a new Consumer account last Saturday and it hasnt happened. I cant get through by phone and I cant seem to get online live chat?

 

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Cleoriff
Level 94: Supreme
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@Maura 

All numbers for O2 here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Also, press Fraud or Lost and Stolen if given that option.

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 128084 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

@Maura 

All numbers for O2 here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Also, press Fraud or Lost and Stolen if given that option.

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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Registered:

@Maura 

All numbers we know here Guide: Coronavirus Community Help and Support 

8.00am is the best time to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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