SIM not provisioned porting issues

[CJ2020]

I joined O2 on 4th Sep on a sim only contract. I gave my PAC code and was due to switch over yesterday. My EE sim switched off at 4pm so I put my O2 card in then spent the rest of the day switching on and off expecting my old number to switch over. Fast forward to this morning still nothing , when I rang anyone , it was coming from the O2 number.

I called O2 who said they would investigate. They got back to me a few hours later and said the "port had stuck" and they would push it through and it would take 2 to 24hrs...

About 2pm today , the O2 number switched off and I spent the rest of the day switching the phone on and off like a strobe light...

Nothing ... No signal, no data , no connection and I get the error SIM not provisioned every now and again. I've removed the SIM , reinserted.... NADA... I appreciate that it's not been 24hrs but given what's happened until now , I'm not confident it's going to fix itself...

Both numbers are now switched off

Going to have to call them tomorrow morning but open to any suggestions as to how I can maybe kickstart getting my phone working again... Using a Samsung note 10 plus.... 2 days now without my phone , which, when I need it for work is an absolute pain....

[MI5]

@CJ2020 

Nothing you can do except reboot or switch airplane mode on and off.

Chance are that it will come online overnight though.

[CJ2020]

Here's hoping. Given my first ever post was an issue about trying to get through to CS, now an issue with the porting , I'm starting to regret this move... Appreciate the reply though, thanks

[MI5]

I'll keep my fingers crossed for you @CJ2020 

[CJ2020]

I'll keep you posted. Given how many people seem to have issues porting over the info may help someone

[CJ2020]

Still no signal so guess it's another morning of listening to the O2 playlist.... Aka trying to get to speak to someone ....

[Cleoriff]

@CJ2020 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Also, press Upgrade, Fraud or Lost and Stolen if given that option.

[CJ2020]

Thanks very much ! Got through and waiting on a call back ...

[CJ2020]

Still no signal , latest is I was advised at 11am today was that they would try disconnect the account for 2hrs then reconnect as from their end , the port had gone through but obviously something had gone wrong as I didn't have a signal. Hopefully that would work. As of 8pm, disconnection was being provisioned. CS agent has sent a message to the team to try and hurry this along... still no signal. Just the three calls today to try and sort it. Not convinced this is going to be sorted anytime soon.

[MI5]

@CJ2020 

It has been known for it to take a few days recently but keep onto customer service to hurry them along.

Hopefully your sim isn't faulty but if it is, that's easily sorted in any O2 store.