Microsoft promtion FAKE or NOT !!!!!

Promtion · ‎04-01-2020

I have received a lovely gift from my husband Samsung tab S6.

We have tried to redeem the Microsoft offer over and over again with no luck. Called O2 but no one knows what we are talking about. And they keep saying the will get back to us but no one has as yet.

It's beginning to feel like it was a lie to start with.

Is anyone having the same issue?

Who do we need to speak to?

I use the Tablet for work and I need to sort the free Microsoft that was promised out I believe I should pay for it since they said it was free.

Promtion · ‎08-01-2020

Hello All,

@Martin-O2 @Cleoriff @MI5

Can anyone help me with this issue, please?

How do redeem the promotion?

MI5 · ‎08-01-2020

@Martin-O2 is helping you with this @Promtion

Have you replied to his last message?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Promtion · ‎08-01-2020

Yes I did.

MI5 · ‎08-01-2020

Hang on for him to get back to you then.
I'm sure he'll be in touch tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎09-01-2020

Hey @Promtion I've sent you another message on this one. Please get back to me when you have a moment.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Promtion · ‎11-01-2020

I have replied to the PM a couple of times do you have any updates @Martin-O2?

MI5 · ‎11-01-2020

@Promtion

Unlikely to get any response from @Martin-O2 until after the weekend.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎13-01-2020

Hey @Promtion I'm going to need the account number of the tablet contract to help further @Promtion. Please see my most recent message for details.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade