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Microsoft promtion FAKE or NOT !!!!!

Promtion
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I have received a lovely gift from my husband Samsung tab S6.

 

We have tried to redeem the Microsoft offer over and over again with no luck. Called O2 but no one knows what we are talking about. And they keep saying the will get back to us but no one has as yet.

 

It's beginning to feel like it was a lie to start with.

 

Is anyone having the same issue?

Who do we need to speak to?

 

I use the Tablet for work and I need to sort the free Microsoft that was promised out I believe I should pay for it since they said it was free.

Message 1 of 18
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Promtion
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Hello All,

 

@Martin-O2 @Cleoriff @MI5 

 

Can anyone help me with this issue, please?

How do redeem the promotion?

 

 

Message 11 of 18
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MI5
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@Martin-O2 is helping you with this @Promtion 

Have you replied to his last message?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 18
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Promtion
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Yes I did.
Message 13 of 18
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MI5
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Hang on for him to get back to you then.
I'm sure he'll be in touch tomorrow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 18
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Martin-O2
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Hey @Promtion I've sent you another message on this one. Please get back to me when you have a moment. wink

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Message 15 of 18
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Promtion
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I have replied to the PM a couple of times do you have any updates @Martin-O2?

Message 16 of 18
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MI5
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@Promtion 

Unlikely to get any response from @Martin-O2 until after the weekend.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 18
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Martin-O2
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Hey @Promtion I'm going to need the account number of the tablet contract to help further @Promtion. Please see my most recent message for details. slight_smile

COVID-19 support - Help and support from O2 during the lockdown
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Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 18 of 18
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