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Level 1: Joiner
Posts: 7
Registered: ‎04-01-2020

Microsoft promtion FAKE or NOT !!!!!

I have received a lovely gift from my husband Samsung tab S6.

 

We have tried to redeem the Microsoft offer over and over again with no luck. Called O2 but no one knows what we are talking about. And they keep saying the will get back to us but no one has as yet.

 

It's beginning to feel like it was a lie to start with.

 

Is anyone having the same issue?

Who do we need to speak to?

 

I use the Tablet for work and I need to sort the free Microsoft that was promised out I believe I should pay for it since they said it was free.

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Posts: 104,048
Topics: 552
Solutions: 13,444
Registered: ‎04-04-2012

Re: Microsoft promtion FAKE or NOT !!!!!

@Promtion 

According to the shop pages, there should be a leaflet with details of the promotion, however, this could be posted out to you later.

Call customer services to check Guide: How to find help & contact O2 

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 7
Registered: ‎04-01-2020

Re: Microsoft promtion FAKE or NOT !!!!!

Hi,

 

Thank you for the response.

 

I have not received a leaflet with details of the promotion and we got the Tablet ob the 3rd of Nov.

How long do I wait for its been over 2months now?.

 

I have called customer services 9 times so far.

 

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Posts: 104,048
Topics: 552
Solutions: 13,444
Registered: ‎04-04-2012

Re: Microsoft promtion FAKE or NOT !!!!!

@Promtion 

It should have arrived by now.

I'll ask our admin team if they can help @Marjo @Martin-O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,771
Topics: 745
Registered: ‎14-01-2013

Re: Microsoft promtion FAKE or NOT !!!!!

Maybe one of our managers can help @Marjo @Martin-O2 ? One or the other will be on here on Monday @Promtion  and will see they have been tagged.

*The Game Is On*

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Level 1: Joiner
Posts: 7
Registered: ‎04-01-2020

Re: Microsoft promtion FAKE or NOT !!!!!

Thank you I will wait for them.

 

 

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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: Microsoft promtion FAKE or NOT !!!!!

Cheers for raising this one @MI5@Cleoriff

 

@Promtion I can get someone to look into this one for you. I'll need a few details so I'll drop you a private message. 

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Level 1: Joiner
Posts: 7
Registered: ‎04-01-2020

Re: Microsoft promtion FAKE or NOT !!!!!

Hi,

 

I replied to your message this afternoon.

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Posts: 89,771
Topics: 745
Registered: ‎14-01-2013

Re: Microsoft promtion FAKE or NOT !!!!!

@Martin-O2  will reply when he comes back on duty tomorrow. wink

*The Game Is On*

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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: Microsoft promtion FAKE or NOT !!!!!

Message received and replied to @Promtionwink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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