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Level 1: Joiner
Posts: 6
Registered: ‎10-01-2020

Extra SIM card

Can anyone tell me why I had to buy a £10 top up when I bought my new phone. I'm on a monthly payment so what good is that to me ? The lady said she could not sell me the phone without the top up ? Doesn't make any sense to me at all. So I've got a £10 SIM card that's no good to me. 

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Posts: 76,087
Topics: 561
Solutions: 3,513
Registered: ‎04-01-2009

Re: Extra SIM card

They are supposed to waive the top up if they know you have a monthly contract. Obviously they prefer the sales but personally I would have bought the phone online from a third party.

To be far all the networks an retailers like CPW want you to buy a top up when buying a phone.

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Level 65: Ultra-cool
Posts: 13,667
Registered: ‎31-03-2010

Re: Extra SIM card

@Mags1 Who did you buy the phone from?

I DO NOT WORK FOR O2



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Posts: 79,900
Topics: 708
Registered: ‎14-01-2013

Re: Extra SIM card

[ Edited ]

@Mags1 

If you buy a phone outright from O2, they presume it will be PAYG, hence the reason for the PAYG sim which they requested you top up. It's an antiquated method actually and should no longer be part of the purchase.

You would have been better buying from CPW.

NB: Edited due to misinformation rolling eyes

 

 

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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: Extra SIM card

@Mags1 

You could have chosen to buy outright and not on PAYG at all.

Mind you, the store should have told you this.

I'd raise a complaint and you'll probably get your money refunded to your contract account.

https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎10-01-2020

Re: Extra SIM card

Hi. I bought the phone outright but was told I had to buy the £10 SIM with it even though she knew we were on monthly contract. It just makes no sense to me. I think I will take your advice and raise a complaint. We actually bought 2 phones so that was £20 out of pocket. 

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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: Extra SIM card

Good luck and hope it all goes well for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎10-01-2020

Re: Extra SIM card

Hi. I got it from the 02 shop in Manchester. We actually bought 2 phones so £20 out of pocket. 

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Level 1: Joiner
Posts: 6
Registered: ‎10-01-2020

Re: Extra SIM card

Hi. No she knew we were on a monthly contract but still insisted we had to buy the £10 SIM. 

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Level 1: Joiner
Posts: 6
Registered: ‎10-01-2020

Re: Extra SIM card

Thank you for replying.