Solved: Re: Message received saying I made an order

Gemmalo127 · ‎03-08-2023

Good morning,

I’ve woken up to a message thanking me for making an order at around 3am this morning but I haven’t. order says no charges but it’s still a little concerning

Breanna · ‎03-08-2023

@Gemmalo127 O2 has let us know that some customers have received order confirmation messages due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

View solution in original post

MI5 · ‎03-08-2023

@Gemmalo127

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Breanna · ‎03-08-2023

@Gemmalo127 O2 has let us know that some customers have received order confirmation messages due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

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