Loyalty

[Annoyed_Cust]

Does anyone else struggle to get through to anyone at all at o2 Customer Services? I have a simple question I want to ask, that my O2 number is not recognised, yet I am being charged a monthly bill!! Anyone got any advice...AURA is basically as useful as a chocolate teapot!!

[MI5 · Accepted solution]

@Annoyed_Cust 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Annoyed_Cust]

Thanks for responding. It would be so much simpler if O2 employed a customer service team. I think they struggle to retain staff unfortunately, and having just upgraded  4 x phones on to o2 i was expecting a fair degree of support. I think I will head over to retention team to see what I can do. 

[Claire68]

I'm really unhappy with the level of service too, signed up after being offered various discounts - none of which now seem to apply. Wish I had taken more notice. Now I'm a customer I can't get any help. Kind of regretting signing up now.