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Lost sim card

Rzan
Level 1: Joiner
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My phone is on PAYG. I changed it to montly at the beginning of June and 02 sent me a new sim card. I had to wait to change it. 

i went to swap over the card this morning and I can't find the new sim card.  I tried the numbers I haveto ring O2 (202 from phone, 0344 899 0202 on skype) and neither will connect.

 

any suggestions? 

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MI5
Level 94: Supreme
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@Rzan 

All numbers here Guide: Coronavirus Community Help and Support 

You can also try [number updated since]

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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O2Sarah
O2 Support
O2 Support
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Hi
0800 977 7337 should get you through

😀
Message 2 of 5
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MI5
Level 94: Supreme
  • 143182 Posts
  • 632 Topics
  • 27459 Solutions
Registered:

@Rzan 

All numbers here Guide: Coronavirus Community Help and Support 

You can also try [number updated since]

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 5
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Rzan
Level 1: Joiner
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Thanks
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MI5
Level 94: Supreme
  • 143182 Posts
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  • 27459 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
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