Lost phone therefore can’t use text code security confirmation , can’t log in to My O2 !

[Ronfrcog]

Lost phone 2 weeks ago in Canada - phone blocked. O2 promised a new SIM to be sent to me urgently , now home in uk - SIM not arrived - can’t access my O2 because it defaults to asking to send text for security completion - but I DONT have a phone because it’s lost and I’m awaiting a new SIM from you !!!
Dr Ron Hopkins

ronfrcog **Personal info**. 

[Cleoriff · Accepted solution]

Hi @Ronfrcog 

This is a Community forum and we are just members like yourself.

You need to contact O2

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Or call 0800 032 1402 via Skype Guide: A Guide to Skype