Solved: Lost my phone and wish to cancel number etc.

Anonymous · ‎09-11-2016

I am trying to contact 02 to advise them i have lost my phone, wish to cancel it and get a new one but i cannot contact them despite they saying they have a 24 hour service?

jonsie · ‎09-11-2016

It is a 24 hour service but you need to call and stay on the phone through all the intro options. The lost/stolen option is right at the end.

http://www.o2.co.uk/contactus

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎09-11-2016

It is a 24 hour service but you need to call and stay on the phone through all the intro options. The lost/stolen option is right at the end.

http://www.o2.co.uk/contactus

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-11-2016

See advice here http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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