Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Confused about current balance?

Hope someone can help as I'm a bit confused.... I'm on the £15 Big Bundle tariff and I topped up yesterday with £15 but it's now saying my "Current Balance = £0.00" and that I "need enough balance on 30 November 2016 to cover the cost of you tariff n...

Resolved! O2 is it really this bad.

Joined 02 on Thursday last week, received sim card Friday and early evening rang customer services to iniate porting my number. Gave them all the details and they told me it would happen Monday as the porting team didn't work weekends (really). So ok...

Resolved! customer service

i have been on hold after speaking with an adviosr for over an hour while he looks at my query - whats going on , shat sort of service is this?

Resolved! PAC code

Hi there, I wish to leave the O2 network but I want to keep my O2 number. Please can request a PAC code.

Resolved! premium block numbers

I entered a competition a few weeks back what I thought was free however I have been charged on my o2 mobile contract £3.75 per week for 3 weeks now!!!I have tried to get hold of o2 and they just dont take the calls or chat function?I cannot get hold...

Resolved! O2 Accounts

I am very unhappy with O2. I used to have my grandson's phone on my account and when he turned 18, he said that he would take it over so we ported the number to him and set up his own payment. Needless to say, he couldn't manage the money, so althoug...

Impossible to contact O2

I have been waiting now for half an hour to talk to O2 customer service and there's no sign that I'm anywhere near the front of the queue. Frightful 'music' is blasting my eardrums while I wait. Why is a =telephone= company so inefficient that it can...

Resolved! Changing my name...

I recently got married so need to change my name on my account, I did ring up to find out how to do it and know I need to email a copy of my marriage certificate and examples of my old and new signatures...but I've lost the email address I need to se...

Resolved! premium text

Why am I being charged for premium texts I know nothing about?

Resolved! My Plan

Hi my iphone 6 is damaged so i cant use it, i cant afford to get it fixed so im paying for a service im not using. Is there anyway of freezing my plan and continuing to pay for the device? even if they blocked the sim although i wont be able to use i...

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