So I'm not allowed to upgrade my phone as I have to wait 24 hours after activating my SIM card.
So thus far my experience has been:-
My phone was stolen on Friday.
I had my SIM blocked
Saturday morning I went to the O2 shop and was told I couldn't get a new phone as I didn't have ID, with my passport sent away to get a new resident card as DVA had lost my old one. They said I could do it by calling them.
Saturday afternoon I called them and they said I couldn't get a new phone as I have to receive a code sent to my phone.
Tried online chats a few times until I got somebody who knew what they were talking about. He actually had the sense to talk to his supervisor who told him, I could order a new SIM and place it in my other phone to get the code.
Called up and orderd a new SIM on Saturday evening.
By Wednesday I called up asking where the SIM is. They told me it was already delivered.
I asked if they had delivered it to my old address as I'd specifically asked them not to do that, fearing they might, even though my correct address is on my account. He danced around the question and told me he'd sent another.
Wednesday night I went to my old address and lo and behold, there it was.
Came home and got the lock to off the SIM, was told I had to wait a few hours before it could be activated. Activated it several hours later. Placed it in my other phone, it worked. Tried to order the phone by calling but it was after 11pm and lines were now closed. So tried to do it online, website was possibly going through maintenance.
Called up this morning and was told I had to wait 24 hours before upgrading as a security measure. Explained all the above and asked if it was possible to help me out, after all, I'm now paying for a service for nearly a week which I haven't been able to use, through no fault of my own, unless my husband being beaten up, his watch, wedding ring and phone being stolen is my fault.
She put me through to 'upgrades'.
I was explained the same situation but told I could go in the shop and get it tomorrow morning. I explained my ID situation. I was then told as long as I have the bank card that's on my account, it would be fine. I asked her to be sure about what she was telling me as I've been told a lot of conflicting information already this week. She said she'd call the shop I'd went to to clarify to them. She then came back and said the rules had changed and I do in fact need ID and my photocopy of my ID, bank card on the account, bill sent to the account address, other phone on the account in my hand, with the SIM card sent to me for that account, nevertheless to the wrong address and trying to hand them £300 are not enough.
So let's hope that tomorrow, a week after my husband's phone was stolen, I can actually go through the terrible experience of trying to buy a new phone. Then I can enjoy the wait for it, which is apparently up to two weeks.
I think I must have been living in fantasy land with leprechauns and fairies as I thought if I lost my phone, I simply went to the shop, handed over money and got a new one.
I think that's all. I'm going for a ride on my flying pink elephant.
