Lost Phone

[Anonymous]

Hello,

I have a bit of a delimma.  I had my phone stolen on Friday night, have called up, had it cancelled etc.  Got a new sim sent out today and now I want to go and get a new phone, using the 'upgrade' option.  All straight forward, right?  Wrong.  

The phone is on my wife's account, which means she has two phones.  She went to the O2 shop and they refused to give her one, despite her trying to hand them £300 to do so, due to her not having ID, with it sent away and potentially taking six months before she'll receive it back.  She was told to call O2 and they'll get her one.  They couldn't do so either as they said, a code has to be sent to the sim card etc.

So now that I have the sim card, can I put it in my wife's phone, go to the O2 shop and say I want to upgrade my phone?  Would that suffice or should I stay in limbo, paying for the contract with no phone?  

Your help is greatly appreciated.

[jonsie]

Incorrect advice and a little lack of id  has certainly caused you many problems. One week on I hope everything gets sorted tomorrow for you. It's been frustrating without a doubt .

[Anonymous]

Thank all.  Well let's just hope I can order one tomorrow and get date when I get delivery.

[MI5]

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@Anonymous wrote:

and get date when I get delivery.

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I expect this will be the next problem you encounter, judging by what others have reported 😞

[jonsie]

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@MI5 wrote:

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@Anonymous wrote:

and get date when I get delivery.

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I expect this will be the next problem you encounter, judging by what others have reported 😞

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No good news on this aspect of delivery.....

[Anonymous]

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@Anonymous wrote:

Thank all.  Well let's just hope I can order one tomorrow and get date when I get delivery.

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The very best of luck. 

[Cleoriff]

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@Anonymous wrote:

I think I must have been living in fantasy land with leprechauns and fairies as I thought if I lost my phone, I simply went to the shop, handed over money and got a new one.  

I think that's all.  I'm going for a ride on my flying pink elephant.  

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Oh @Anonymous I read your long post and have nothing but admiration for your persistence (in the face of such adversity).  Then I read the last three lines and laughed out loud. I hope all gets settled soon. Please come back and let us know. I hope you stick around on the forum ....your sense of humour is so welcome

I hope you enjoyed your ride on that flying pink elephant...

[Anonymous]

So I ordered my phone last night and it said next day delivery, if before 10pm.  Upon purchasing, my delivery is on Monday, four days later.  

My husband will be back at work on Monday, having been off for the week due to the beating he had but at least I'll be able to contact him, considering I'm heavily pregnant and might go into labour any moment...oh wait, I won't, even though I started the process of getting a new phone a week ago.  Great.

Well I'm sure I'll get in contact with him somehow, let's just hope the hospital don't ask me for ID, to prove the baby inside me is mine.

[MI5]

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@Anonymous wrote:

let's just hope the hospital don't ask me for ID, to prove the baby inside me is mine.

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Just show them the new O2 phone as proof - They'll understand fully 

[Anonymous]

I'm sure!