Losing faith with O2

[welshsteve76]

I am beginning to lose faith with O2. I have been a customer for well over a decade now and used to think the customer service was the best of any utility company I'd dealt with. But recently the standards have seriously slipped. The staff in store are rude, unhelpful and not interested in helping you unless you want to take out a contract for a top of the range phone. They're also clueless on the tech side of things.

Its also impossible to sdpeak to customer service unless you have an hour to spare as the waiting times are always over 30 minutes. And the online chat is ALWAYS busy.

I ordered the new OnePlus 3T for click and collect today and have heard nothing since I placed the order a week ago. If it's not going to be ready on time O2 should be contacting you to let you know, not just make you wait.

Sorry if I sound like I'm ranting but I am not happy and seem to have wasted a day off work now because of O2 unreliability. Its just not acceptable.

[gmarkj]

It may be that o2 are not sure when they are going to get stock.
Just checked the OnePlus website (https://oneplus.net/uk/oneplus-3t) and for any 128Gb model they are saying 5 weeks.
The gun metal 64Gb is 10 days, but the soft gold is just coming soon.
It would be worth contacting CS again about the tariff change.

[jonsie]

If the order is completed then yes, I O2 have the phone and it will be despatched whether that is to your home or click and collect. 

[Toby]

Hi @welshsteve76,

Sorry for the delay! If you were expecting it yesterday, it should arrive today. We had a shipping timeline issue which has delayed arrivals by a day.

[welshsteve76]

Thanks Toby.  I have an update now.  Had an email from O2 stating the phone has now been delivered and is awaiting my collection.  Annoying it's late, as I'm now back at work and won't be able to collect until Saturday. At least I know it's there now though.

Thanks for all your help everyone

[jonsie]

Enjoy the phone when you pick it up 

[Toby]

Hi @welshsteve76, thanks for updating and sorry for the confusion. Enjoy the phone and let us all know what you think when you've had a good go with it

[gmarkj]

Might be worth giving the store a call to let them know you are picking it up on Saturday.
They are meant to hold it for 7 days, but just in case...

[welshsteve76]

Thanks @Toby and @jonsie

I'll post a quick review of the phone in here when I've spent a week using it.

@gmarkj- Good shout, I'll defo do that.

[welshsteve76]

Hi all, I've put a review of the phone in this topic - http://community.o2.co.uk/t5/Welcome-News/OnePlus-3T-coming-to-O2-Pre-order-from-17th-November/td-p/...

[jonsie]

Yes seen it, a good review and seems a decent rival for the top end market.