Long Term Signal Issues

[Anonymous]

I have phoned O2 over this issue now for the past 24 months and still nothing has been done. The reception in the Eltham SE9 area is almost non-existant. I haven't been able to make a call without it dropping for 2 years now.

So far over these past 24 months I have been told the phone mast was accidently destroyed. I was also told it would be restored and they were working on it, surely that was untrue because it has been so long.

Where do I stand, will it ever be resolved? Why am I always told a different story when I call in to O2 Support.

I wanted this brought to the attention of all O2 customers, it is disgusting how O2 continues to get away with this even though they know and acknowledge the problem exists they still continue to sign people up to their contracts in this area.

[Cleoriff]

Only O2 have that information sadly. You could download Tu to use over wifi http://www.o2.co.uk/apps/tu-go

If you want to complain about the issue then follow the guide in this link

http://www.o2.co.uk/how-to-complain

[Anonymous]

I feel like I have exhausted all options. I had a long running written complaint last year over it, and I had a credit added to my bill to compensate somewhat. But still a year on the same problem exists.

They recommend TU at the time, which was full of bugs, but I pay for a phone line connection, why do they assume I have WiFi, or I would pay to have WiFi installed to use their TU app? To me it's like trying to divert from the real problem and the service they are supposed to be providing.

[Cleoriff]

I agree it is papering over the cracks and not resolving much at all....After all this time I would hope they would let you out of your contract without penalty....wishful thinking but it has been known

If you have already complained then google for the address of O2's CEO and email him

[adamtemp64]

Can I ask you to check your exact postcode here. http://status.o2.co.uk And post back the results.

I would seriously be surprised if the mast had not been restored and the number of other masts in that parts of se london do not give you adequate 2g signal for calls .

But if it has been 2 years of poor service I would be looking for another provider.

[MI5]

You're out of contract now so move to a network with a signal in your area.

[Bambino]

@Anonymous Best thing to do now is make sure your phone is unlocked and try the Pay & Go sims from the other networks to see who gives you the best signal before you commit to another long term contract with any of them.

[jonsie]

After 2 years I would be long gone as soon as my contract was over. 

[Anonymous]

I renewed contract on the understanding all issues with masts were fixed. This clearly was untrue.

I have just been on the phone to O2, I was passed to their network team who confirmed there are many deadzones in the area, they said they need to build a new mast to resolve the problems. Passed me back over to customer service who said they could offer me a £10 credit, I said this was not good enough and was told the service is not "fault free" so its all they could do.

I understand its not fault free, but not being able to make a phone call that doesnt drop every day is crazy. At what point does "fault free" become "faulty"?

[jonsie]

You need to go through complaints in order to try and terminate the contract without penalty. Some have emailed the O2 CEO and got resulting satisfaction. Look at a Google search for the address.