Live chat

[fody]

Does o2 have a live chat option with an employee?  I can't seem to find it.  I don't want to call customer services as I'm currently overseas. Thanks

[DragonHeart8]

I need a replacement sim as my calls are not clear and dropping.

[jonsie]

You'll need to call O2.

Numbers here

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Bambino]

@fody You can call customer service from your mobile for free from abroad on +44 7860 980 202 Just be aware of whatever time difference there is between where you are and UK time. Best time to call is 8 am UK time.