Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎28-11-2018

Live Chat

Does anyone know whay the live chat isn't working ?

 

Level 1: Joiner
Posts: 3
Registered: ‎28-11-2018

Re: Live Chat

Maybe to protect themselves
Posts: 88,115
Topics: 532
Solutions: 11,336
Registered: ‎04-04-2012

Re: Live Chat

Try a different browser but there have been some issues recently.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
AVW
Level 1: Joiner
Posts: 2
Registered: ‎07-11-2016

Re: Live Chat

Doesn't work on Chrome or IE for me, looks like it's down.
Posts: 72,627
Topics: 684
Registered: ‎14-01-2013

Re: Live Chat

@Martin-O2Are live chat having more problems? We know they were supposed to be working again last week, but we have had numerous posts since then saying they can't get connected?

*The Game Is On*


Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Live Chat

There always seems to be a lately. Even the UK Complaints chat link is down.

Community Manager
Posts: 5,941
Registered: ‎18-02-2016

Re: Live Chat

No issues today @Cleoriff@CazA1 @AVW are you both still having difficulties? 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

AVW
Level 1: Joiner
Posts: 2
Registered: ‎07-11-2016

Re: Live Chat

Thanks for responding, tried a number of times over the weekend and this morning (during office hours) and no sign of agent being available.  Rang the call centre that were very efficient and able to resolve once i'd got through the initial screening process. Tried both IE and Chrome and chat wasn't available (checked pop up settings).   Not worried about following up further as my issue is sorted, though this definately puts me off trying to use the chat option next time.

Community Manager
Posts: 5,941
Registered: ‎18-02-2016

Re: Live Chat

Thanks for the feedback @AVW! I'll pass it on to the Live Chat team. Good to hear that you got your issue sorted by customer services. 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Live Chat

All seems ok at the moment. Firefox

Capture.JPG