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Level 1: Joiner
Posts: 1
Registered: ‎28-11-2018

Live Chat

Does anyone know whay the live chat isn't working ?

 

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Level 1: Joiner
Posts: 3
Registered: ‎28-11-2018

Re: Live Chat

Maybe to protect themselves
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Posts: 103,973
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Live Chat

Try a different browser but there have been some issues recently.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 2
Registered: ‎07-11-2016

Re: Live Chat

Doesn't work on Chrome or IE for me, looks like it's down.
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Posts: 89,728
Topics: 745
Registered: ‎14-01-2013

Re: Live Chat

@Martin-O2Are live chat having more problems? We know they were supposed to be working again last week, but we have had numerous posts since then saying they can't get connected?

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Posts: 80,553
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Live Chat

There always seems to be a lately. Even the UK Complaints chat link is down.

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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: Live Chat

No issues today @Cleoriff@CazA1 @AVW are you both still having difficulties? 

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Level 1: Joiner
Posts: 2
Registered: ‎07-11-2016

Re: Live Chat

Thanks for responding, tried a number of times over the weekend and this morning (during office hours) and no sign of agent being available.  Rang the call centre that were very efficient and able to resolve once i'd got through the initial screening process. Tried both IE and Chrome and chat wasn't available (checked pop up settings).   Not worried about following up further as my issue is sorted, though this definately puts me off trying to use the chat option next time.

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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: Live Chat

Thanks for the feedback @AVW! I'll pass it on to the Live Chat team. Good to hear that you got your issue sorted by customer services. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Posts: 80,553
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Live Chat