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Live Chat
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on 28-11-2018 10:26
Does anyone know whay the live chat isn't working ?
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on 28-11-2018 10:38
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on 28-11-2018 11:18
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 28-11-2018 12:16
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on 28-11-2018 12:19
@Martin-O2Are live chat having more problems? We know they were supposed to be working again last week, but we have had numerous posts since then saying they can't get connected?
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on 28-11-2018 12:44
There always seems to be a lately. Even the UK Complaints chat link is down.
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on 28-11-2018 17:50
No issues today @Cleoriff! @CazA1 @AVW are you both still having difficulties?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: Live Chat
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on 03-12-2018 14:20
Thanks for responding, tried a number of times over the weekend and this morning (during office hours) and no sign of agent being available. Rang the call centre that were very efficient and able to resolve once i'd got through the initial screening process. Tried both IE and Chrome and chat wasn't available (checked pop up settings). Not worried about following up further as my issue is sorted, though this definately puts me off trying to use the chat option next time.
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on 03-12-2018 15:55
Thanks for the feedback @AVW! I'll pass it on to the Live Chat team. Good to hear that you got your issue sorted by customer services.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: Live Chat
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on 03-12-2018 16:24
All seems ok at the moment. Firefox