Live Chat

[CazA1]

Does anyone know whay the live chat isn't working ?

[AhaNg]

Maybe to protect themselves

[MI5 Level 94: Supreme]

Try a different browser but there have been some issues recently.

[AVW]

Doesn't work on Chrome or IE for me, looks like it's down.

[Cleoriff Level 86: Prestigious]

@Martin-O2Are live chat having more problems? We know they were supposed to be working again last week, but we have had numerous posts since then saying they can't get connected?

[jonsie Level 91: Illustrious]

There always seems to be a lately. Even the UK Complaints chat link is down.

[Martin-O2]

No issues today @Cleoriff! @CazA1 @AVW are you both still having difficulties? 

[AVW]

Thanks for responding, tried a number of times over the weekend and this morning (during office hours) and no sign of agent being available.  Rang the call centre that were very efficient and able to resolve once i'd got through the initial screening process. Tried both IE and Chrome and chat wasn't available (checked pop up settings).   Not worried about following up further as my issue is sorted, though this definately puts me off trying to use the chat option next time.

[Martin-O2]

Thanks for the feedback @AVW! I'll pass it on to the Live Chat team. Good to hear that you got your issue sorted by customer services. 

[jonsie Level 91: Illustrious]

All seems ok at the moment. Firefox