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Level 1: Joiner
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Registered: ‎05-10-2020
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Left O2 How do I find out what my final bill is?

I left O2 today via giving my PAC code to my new provider. How do I find out what my final bills is and whether I owe O2 any money, or if they owe me any money?? 

 

Thanks

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Posts: 91,386
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Registered: ‎14-01-2013

Re: Left O2 How do I find out what my final bill is?

@Macauly 

You should have got that by texting INFO to 85075 to get details on any early termination fees that may be payable.

Guide: Cancelling Your Contract 

If you haven't, then call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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Posts: 106,328
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Registered: ‎04-04-2012

Re: Left O2 How do I find out what my final bill is?

@Macauly 

Just leave your direct debit in place until the final bill has been paid.

You will be emailed the amount you owe (if any) 14 days before the bill needs to be paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎05-10-2020

Re: Left O2 How do I find out what my final bill is?

Hi. I didn’t terminate early, my contract was already up. I just got my pac code and gave it to my new provider on friday, and today my number transferred over. I paid my o2 bill today as well so Im assuming I may have money to come back to me as Ive paid it today and no longer am with them?
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Posts: 106,328
Topics: 557
Solutions: 14,027
Registered: ‎04-04-2012

Re: Left O2 How do I find out what my final bill is?

@Macauly 

Yes, if you paid a full month you will be refunded pro rata for the unused part of the month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎05-10-2020

Re: Left O2 How do I find out what my final bill is?

Thanks. When do I get this or do I have to contact o2??
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Posts: 106,328
Topics: 557
Solutions: 14,027
Registered: ‎04-04-2012

Re: Left O2 How do I find out what my final bill is?

@Macauly 

As long as your direct debit is in place, they will refund you to the account that is set up from.

If not, you'll need to call them Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)