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Level 1: Joiner
Posts: 1
Registered: ‎12-07-2020

Late bill payment

I paid my bill a few days late. It’s been over 24hrs since I paid it and I have been cut off and haven’t got access to data, texts or calls. How long does it usually take to be put back on the service?
Posts: 101,695
Topics: 770
Registered: ‎14-01-2013

Re: Late bill payment

@Emily7 

Between 24-48 hrs. However it is the weekend and this will cause a delay. Keep rebooting your phone and if still not back on by tomorrow then contact O2. Borrow a phone, use a landline or Skype

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Level 70: Enigma
Posts: 17,340
Registered: ‎31-03-2010

Re: Late bill payment

@Emily7 O2 are ruthless when it comes to non-payments, even in times like this, which personally, I find pretty appalling. Once you're reconnected, you might want to think about setting up a Direct Debit, which would avoid problems like this happening again. Just a suggestion.

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