Keeping my old o2 number

[Mark81]

I would like to keep my old o2 number on my new signed contract

[Cleoriff]

@jonsie 

You may be right. I should have kept out of it

I'll leave it to @O2Lisa to sort out in the morning.

Apologies.

[Mark81]

So the first contract ends Wednesday. I took out a brand new contract few weeks ago been using my old number in my new phone. The old number contract ends Wednesday so won't be available, that's why I wanted to keep it

[jonsie]

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@Mark81 wrote:
So the first contract ends Wednesday. I took out a brand new contract few weeks ago been using my old number in my new phone. The old number contract ends Wednesday so won't be available, that's why I wanted to keep it

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The main point is did you upgrade through O2?

If you did then as @Cleoriff says, just continue sing your old sim

If you took out an additional contract then your number needs migrating across

Any way, O2Lisa will sort you out without a doubt

Almost rhymes

[O2Lisa]

Morning all, hope you've all had a lovely weekend 

Thanks for the tag @jonsie, I'll message you privately @Mark81 so I can take some account details, I'll get everything sorted for you 

[Cleoriff]

Thanks @O2Lisa . It only got confusing when I got involved

[O2Lisa]

I'm sure the customer appreciated you trying to help @Cleoriff 

[Cleoriff]

@O2Lisa 

Be interesting to know the outcome of this one (just to know whether I helped or hindered) Lol

[O2Lisa]

I'll keep you updated @Cleoriff 

The customer hasn't replied yet but from what I can make out I think rather than an upgrade a brand new contact has been taken out, so we'd need to fill a form out to get the number transferred over to the new account and the customers old account cancelled so that the customer isn't left paying for 2 numbers 

[jonsie]

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@Cleoriff wrote:

Thanks @O2Lisa . It only got confusing when I got involved

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Yep....

[Mark81]

Many thanks for the help of everyone all help his appreciated. Have replied back to you Lisa thanks for the message 😊