Keeping my old number

[HollyRem3123]

Hi i got a new phone for christmas which is pay monthly and ive sent a request to keep my old pay as you go mobile number but nothing seems to have happened and i made the request 2 days ago now. Please can someone help me x

[TallTrees]

Hi there 

Welcome to the o2 Community forum. 

I  expect it is the Christmas holiday break. The post office is closed too until Wednesday.  If you have a new sim you need to carry out a sim swap info here

Guide: Sim Swap: a mini guide 2017 update 

O2 customer services can be contacted here

Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

[madasaf1sh · Accepted solution]

@HollyRem3123 

DO NOT DO A SIM SWAP, this wont work and could cause more problems, and has nowt to do with the post office.

The back office teams I will assume won't be in till Wednesday, so just hang fire or make contact with customer services, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this