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Keeping my number

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EmmaStitch
Level 1: Joiner
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on ‎13-04-2020 12:53

on ‎13-04-2020 12:53

Hello

 

I have filled in the form online to keep my old number when moving from EE to 02

 

I have not had any confirmation that this has been receieved anywhere so I am worrying a little as I need it to go through tomorrow.

 

Hope someone can help/

 

Thank you and keep safe

 

Emma

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jonsie
Level 94: Supreme
  • 93252 Posts
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Registered:

on ‎13-04-2020 13:07

on ‎13-04-2020 13:07

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

 

Try calling or resubmit the form. If your EE sim has lost connection the transfer is in process so keep rebooting your phone at regular intervals.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 93252 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

on ‎13-04-2020 13:07

on ‎13-04-2020 13:07

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

 

Try calling or resubmit the form. If your EE sim has lost connection the transfer is in process so keep rebooting your phone at regular intervals.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
Former Staff
In response to jonsie
  • 8165 Posts
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Registered:

on ‎17-04-2020 18:05

on ‎17-04-2020 18:05

Hey @EmmaStitch has your port gone through yet or are you still waiting? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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