Solved: Keep old number

Dami · ‎03-05-2021

How to bring my old number to O2

MI5 · ‎03-05-2021

See help here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-05-2021

@Dami

See help here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-05-2021

You should be fine if you follow the above advice @Dami but if you need any further help then let us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Hayley80 · ‎06-05-2021

I received my pay monthly sim which my son will be using . We filled in the keep my number form ( he is currently on payg o2) we completed the form over 24 hrs ago and his mobile still has signal with his old sim . How long should I wait before contacting o2 please

MI5 · ‎06-05-2021

@Hayley80

Unless you have been given a change date, you need to chase it up with customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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