Keep my number

[NaomiG91]

Hi everyone. I bought a new phone on O2 end of march. I was on EE before that. When i forst got it I filled out the keep my number online form and gave my pac code but i keep getting an email saying my security details aren't correct so they cant change it. I dont understand what security details as it only asks for the 2nd and 3rd letters of ypur password which is correct. What do i do as i cant get through to O2 customer services due to covid19.

[Cleoriff]

@NaomiG91 

Did you follow this advice?

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If so, your only option is to call O2

Guide: Coronavirus Community Help and Support 

[NaomiG91]

Hi. Yes i did many times and kept getting the email. Looks like itll have to wait as i cant get theough to speak to anyone on the phone. Ots so annoying because im now paying 2 bills O2 and EE.

[Cleoriff]

@NaomiG91 

You need to have a lot of patience. Sorry about that. You can ring any number in the link, choose any option (whether relevant to you or not)

Only advice we can give.

Best of luck.