Keep My Number LOL

[Anonymous]

I recently switched from pay as you go to pay monthly. The new SIM had a different number so I fileed in the form online at keepmynumber. you would think as I have been withO2 for at least 10 years it would be straightforward. NOT AT ALL!!!! I am still waiting and if the problem is not resolved today I am quitting O2

[Anonymous]

Have you tried filling in the form again as it may have failed for whatever reason

[Anonymous]

CS have not sorted it since I spoke to them yesterday

[Anonymous]

I have spoken to CS, filled the form in and even did an online chat with various overseas advisers

[Anonymous]

Did cs give you any reason as to why it was not happening

[Anonymous]

No they just keep saying it will happen

[Anonymous]

After 4 days it should've been done & dusted. I'd keep trying cs ask for a manager or maybe you could send a private message to @Toby @Anonymous our community coordinators who maybe able to assist you

[Cleoriff]

@Anonymous  It looks as if the keep my number process has failed ...I would suggest you try again with the link in my first post ....it does say this

Switching from O2 Pay & Go to O2 Pay Monthly

Just fill out the keep my number form. We'll transfer your number within 24 hours.

You'll need the number you want to keep, as well as the temporary number of your new sim - this will be in your confirmation email or sim pack.

[Anonymous]

@Cleoriff apparently they've already filled it out again as I asked the same question in a previous post because I reached the same conclusion as your good self.

[MI5]

Something is clearly wrong with the account.
It needs CS to escalate the issue for it to be sorted out.

[Cleoriff]

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@MI5 wrote:
Something is clearly wrong with the account.
It needs CS to escalate the issue for it to be sorted out.

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Correct...so I shall 'back away from the mic'.....