This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Joint billing

SophieJay
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-01-2020 19:11

on ‎29-01-2020 19:11

Hi,

 

I have two numbers (business and personal) and currently they are invoiced on the same bill. Is it possible to have two seperate invoices, one for each number?

 

Kind regards

Sophie

Message 1 of 6
708 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎29-01-2020 19:14

on ‎29-01-2020 19:14

@SophieJay 

I'd give customer service a call on 8002 to check.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
706 Views
0 Kudos

Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎31-01-2020 11:33

on ‎31-01-2020 11:33

@SophieJay how did you get on when speaking with customer services? Were they able to separate the 2 bills for you? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 6
642 Views
0 Kudos

SophieJay
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎31-01-2020 16:44

on ‎31-01-2020 16:44

Unfortunately not. They said that is something that has to be confirmed at the point of sale! Seems strange that you can make any other changes to your account but not that.
Message 4 of 6
633 Views
0 Kudos

jonsie
Level 94: Supreme
In response to SophieJay
  • 93229 Posts
  • 609 Topics
  • 6976 Solutions
Registered:

on ‎31-01-2020 16:47

on ‎31-01-2020 16:47

I suspected as much. Once accounts are linked O2 are unable to separate them for some reason. I think they need some serious system upgrades or some extra training for the technicians.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 6
630 Views
0 Kudos

MI5
Level 94: Supreme
In response to jonsie
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎31-01-2020 16:54

on ‎31-01-2020 16:54

My only doubt was because one was business and one personal, but I know otherwise they can't be unlinked unless cancelled.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
626 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top