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Italy

SteDanRaf
Level 1: Joiner
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Hi there, I'm in Italy and apparently I can't make phone calls cqn you explain why? Thank you 

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MI5
Level 94: Supreme
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@SteDanRaf 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 68: Extraordinaire
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4G Calling (VoLTE) turned on.

Seems the Italian networks do not play nice with phones that haven't got this.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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