Issue with order

[anzhel4ik]

Ordered Tablet Pay Monthly on Friday...it went for some checks ( I guess because we just bought a house recently and moved address), it says will contact within 24 hrs, but no update since. Chat is dead here. Does anyone know how I will be getting an update and when?  it's a present for my daughter's birthday. Credit check was pre-approved and also my credit history is 999 out of 999, so not sure what's going on ? 

[Enlli]

We can't answer here as we are all customers like yourself 

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook  (https://o2uk.co/O2CFB) , 

 Twitter  (https://o2uk.co/O2CTW)  or 

 Instagram  (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

[2reign0]

I'm currently waiting 36 hours for an answer 

[jambojambo]

Did you get it sorted ?

Currently in the same situation.

[MI5]

Every case will be different @jambojambo 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks