Is the time in the EU for data roaming rolling or monthly?

[Lisa234]

Hello. In terms of roaming in EU can you tell me about days limited. I know there’s a 63 days in a 4 months period but is it rolling days or rolling months? For example, if I use 15 days in Jan, 20 in February, 15 in March and 13 in April, when I get to May do I have 15 days available? Thanks (I know there’s a 25gb limit, that’s fine)

customer services are giving me nonsense answers, they don’t seem to know or be able to read/understand my question. 

thanks 

[MI5 · Accepted solution]

@Lisa234 

It resets when you return to the UK.

If the majority of your usage is in the UK, you have nothing to worry about.

Permanent Roaming

Using our services in our Europe Zone for more than 63 days in any four-month period is what we consider to be unfair use. If you do this we’ll send you a fair usage notification by text. If you continue to use these services after we’ve notified you, we’ll apply surcharges for further usage that we recognise as overage.

These surcharges are £3.50 per GB for data, 3.3p per minute for calls and 1p per text. The surcharges will appear on your next month’s bill. We’ll stop applying surcharges to your European Zone usage once the majority of your usage over the previous four months has been in the UK.

What options do I have?

You can continue to use your phone in our Europe Zone, but should be aware that usage will be charged at the rates given above. For example, if you use 1GB of data and 100 texts after receiving the notification, you’ll be charged an extra £4.50 - that’s £3.50 for the data and £1 for the texts.

https://www.o2.co.uk/roamfairuse