Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎20-11-2019
Accepted Solution

Iphone xr

Im paying for a iphone xr contract but my iphone is fully damaged and wont turn on
Posts: 114,179
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Iphone xr


Do you have any insurance that might cover repairs?

Some home insurance of bank accounts may cover your phone, so check.

If you don't have insurance and it is damaged rather than a warrantable fault, you will have to pay to get it repaired or recycle it and buy a new phone.

If you have a refresh contract, you can pay off what you owe on the device and upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 97,104
Topics: 757
Registered: ‎14-01-2013

Re: Iphone xr


Have you got insurance with O2? If so then you need to contact them Guide: How to find help & contact O2 

If no insurance, then you would be better off giving Apple a call https://support.apple.com/en-gb (though they may advise you to contact O2)

*The Game Is On*

Level 69: Guiding Light
Posts: 16,535
Registered: ‎31-03-2010

Re: Iphone xr

@Amir Why do you think you shouldn't be paying for your contract?