Iphone xr

[Amir]

Im paying for a iphone xr contract but my iphone is fully damaged and wont turn on

[MI5 Level 94: Supreme · Accepted solution]

@Amir 

Do you have any insurance that might cover repairs?

Some home insurance of bank accounts may cover your phone, so check.

If you don't have insurance and it is damaged rather than a warrantable fault, you will have to pay to get it repaired or recycle it and buy a new phone.

If you have a refresh contract, you can pay off what you owe on the device and upgrade.

[Cleoriff Level 94: Supreme]

@Amir 

Have you got insurance with O2? If so then you need to contact them Guide: How to find help & contact O2 

If no insurance, then you would be better off giving Apple a call https://support.apple.com/en-gb (though they may advise you to contact O2)

[Bambino]

@Amir Why do you think you shouldn't be paying for your contract?