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Amir · ‎20-11-2019

Im paying for a iphone xr contract but my iphone is fully damaged and wont turn on

MI5 · ‎20-11-2019

Do you have any insurance that might cover repairs?

Some home insurance of bank accounts may cover your phone, so check.

If you don't have insurance and it is damaged rather than a warrantable fault, you will have to pay to get it repaired or recycle it and buy a new phone.

If you have a refresh contract, you can pay off what you owe on the device and upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-11-2019

@Amir

Do you have any insurance that might cover repairs?

Some home insurance of bank accounts may cover your phone, so check.

If you don't have insurance and it is damaged rather than a warrantable fault, you will have to pay to get it repaired or recycle it and buy a new phone.

If you have a refresh contract, you can pay off what you owe on the device and upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-11-2019

@Amir

Have you got insurance with O2? If so then you need to contact them Guide: How to find help & contact O2

If no insurance, then you would be better off giving Apple a call https://support.apple.com/en-gb (though they may advise you to contact O2)

Veritas Numquam Perit

Bambino · ‎20-11-2019

@Amir Why do you think you shouldn't be paying for your contract?

I DO NOT WORK FOR O2

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