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on 14-12-2020 14:56
I have been given a 3 week lead time for my upgrade the iphone 12 pro is this likely to take the full 3 weeks or sooner?
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on 14-12-2020 14:58
Possibly longer @Brich077223
No one here would know.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-12-2020 14:58
Possibly longer @Brich077223
No one here would know.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

