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Ipad

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Snewton88
Level 1: Joiner
  • 1 Posts
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Registered:

‎20-02-2021 12:43

‎20-02-2021 12:43

Hi,

I’ve had no letters at all about a product that I have with you!
The iPad I had on a monthly tariff has been blocked.
Can we please sort this out as I thought it was tied in with my phone contract which has never missed a payment.

If I had known about this sooner I could have resolved it back then.

The iPad was for work but hasn’t been used until today when I went to use it.

If you need details off me please get in touch.
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MI5
Level 94: Supreme
  • 150391 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

‎20-02-2021 12:51

‎20-02-2021 12:51

@Snewton88 

This isn't O2.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150391 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

‎20-02-2021 12:51

‎20-02-2021 12:51

@Snewton88 

This isn't O2.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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