Ipad

[Snewton88]

Hi,

I’ve had no letters at all about a product that I have with you!
The iPad I had on a monthly tariff has been blocked.
Can we please sort this out as I thought it was tied in with my phone contract which has never missed a payment.

If I had known about this sooner I could have resolved it back then.

The iPad was for work but hasn’t been used until today when I went to use it.

If you need details off me please get in touch.

[MI5 · Accepted solution]

@Snewton88 

This isn't O2.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.