Solved: Invalid sim

Anonymous · ‎23-09-2016

My father in law bought a refurbed iPhone 5c from o2 and it has been wiring fine for 9 months then today it says invalid sim why and how do we fix it for him? Any help would be great

MI5 · ‎23-09-2016

Try a new sim first - pop into any o2 shop and they will change it for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-09-2016

Try a new sim first - pop into any o2 shop and they will change it for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎03-10-2016

Hi @Anonymous how did you get on with this issue? Did a replacement sim help?

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Anonymous · ‎04-10-2016

Hi

yep received a new sim, had it activated and all seems to be good now

Martin-O2 · ‎04-10-2016

Fantastic news @Anonymous glad to hear it's all sorted.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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