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How do I know if my order has been accepted?

Anonymous
Not applicable

Hi,

 

I placed an order a few hours a go for a Lumia 650 on £17 pm tariff and I have had a load of different emails through from o2; order confirmation, log in username for the site,T&C's etc and one stating my order is in progress.

 

Does that mean I have passed the credit check and my order has been accepted ? Or does it mean that they are yet to do the credit check etc.?

 

I have been told conflicting things from friends, so just thought I would ask on here.

 

Thanks

 

x

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MI5
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Yes, you've passed slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
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Registered:
Yes, you've passed slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

Hi

I placed an order for a samsung galaxy s7 edge on a monthly contract and I havnt received an email back to say if it has been accepted or not, hoping you could help out, thanks in advance

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MI5
Level 94: Supreme
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Registered:
You'll have to call CS to check as we cannot access your account details on here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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Have you contacted customer services @Anonymous. We would have no idea if your application has been accepted as the forum is for customers like yourself http://www.o2.co.uk/contactus

You could also check in My O2 under Orders  (if you have set up an account) http://www.o2.co.uk/myo2

Veritas Numquam Perit

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